Db188 Privacy Policy — our commitment to protecting your information

db188 (db188.biz) is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from users of our website and mobile app, how we use it, and how we keep it secure.

By using any service on db188, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our platform.

This Privacy Policy governs our Terms & Conditions- are part of and should be read together with. db188 reserves the right to update this policy at any time.

Db188 collects your information in several ways. Details are provided below:

Information Provided Directly

When you register on db188 or get in touch with us, the information you provide directly includes:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID number (for KYC verification)
• Payment method details (Mobile Pay/Nagad/Rocket number)
• Messages you send to customer support

Automatically Collected Information

Certain technical information is collected automatically while you use db188:

• IP address & location (country/city level)
• Device type, operating system, and browser
• Login time, session data, and usage patterns
• Gaming history & transaction records
• Information Collected via Cookies & Tracking Technologies

Db188 uses the information it collects solely for defined purposes. We never use or sell your data unnecessarily.

• Account Management: To handle registration, login, identity verification, and account security.
• Service delivery: For deposits, withdrawals, gaming, and bonus processing.
• Customer support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Meeting legal obligations: To comply with government regulatory requirements.
• Service improvement: To analyze your usage patterns and improve the platform.
• Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe).

Db188 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser or device. They are used to enhance your experience and keep the platform secure.

Cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
• Functional cookies: To remember your preferences (such as language and theme).
• Analytics Cookies: To understand which pages are most visited and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of db188 from functioning properly.

Db188 does not sell, rent, or share your personal information with third parties for marketing purposes. Information may only be shared in the limited circumstances below:

• Service provider partners: Payment processors (Mobile Pay, Nagad, Rocket), KYC verification providers, and technology support companies. These partners may only access your information to deliver their specific services and are bound by db188's privacy standards.
• Legal Obligations: Information may be disclosed if lawfully required by the Government of Bangladesh or a regulatory authority.
• Fraud Prevention: To assist law enforcement agencies in investigating fraud or criminal activities.
• Business Restructuring: In the event of a change of ownership or merger of db188, you will be notified in advance.

Db188 employs industry-standard security technology to protect your data. Our security measures include:

• SSL/TLS encryption: All communications across the website and app are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is kept in encrypted format.
• Two-Factor Authentication (2FA): OTP verification to access your account.
• Firewall & DDoS Protection: Advanced security at the server level.
• Regular Security Audits: Regular assessments conducted by third-party security experts.
• Staff Training: db188 staff are trained in data protection and only have access to information relevant to their role.

Please keep in mind — no method of transmitting data over the internet is 100% secure. While db188 strives to ensure the highest level of protection, you are also responsible for keeping your account password and OTP confidential.

Db188 believes you should have full control over your own data. You may exercise the following rights:

• Right to Access: You can request a copy of the information db188 holds about you at any time.
• Right to Rectification: You have the right to update any incorrect or outdated information in your profile.
• Right to Erasure: If your account is closed, we will delete your personal data; however, certain information may need to be retained for a specified period due to legal obligations.
• Right to opt out of marketing: You can unsubscribe from promotional emails or SMS at any time.
• Right to restrict data processing: Under certain circumstances, you may request that we limit the processing of your data.

To exercise these rights, email us at: support@db188.biz. We will typically respond within 7 business days.

Db188 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.

If we become aware that a minor has registered on db188, that account will be immediately closed and any collected data will be deleted.

Db188 retains your information only for as long as necessary. The general guidelines are:

• Account information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction records: Up to 7 years, as required by financial regulatory guidelines.
• Customer support conversations: 2 years after the issue is resolved.
• Cookies & session data: After the session ends, or up to a maximum of 1 year.
• Marketing Preferences: Updated immediately upon unsubscription.

After the retention period, data is securely deleted or anonymized.

Db188 may update this Privacy Policy when necessary. In the event of any changes, we will:

• We will update the "Last Updated" date at the top of this page.
• We will send email or in-app notifications for significant changes.
• We will notify you before any updated policy takes effect.

Continuing to use db188 after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@db188.biz
• Live Chat: Click the chat button on the website (available 24/7)
• Response time: Via live chat within 2 minutes, via email within 24 hours